Return and Refund Policy

At Morna Mart, we value your trust and are committed to delivering only sealed, hygienic, and quality products.
Because our silicone-based personal wellness products are intimate-use items, we maintain a strict no-return policy once the package has been opened.

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1. No Returns on Used or Opened Products

For hygiene and safety reasons, we do not accept returns for any opened, used, or unsealed items.
This helps ensure every customer receives a fresh, untouched product.

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2. Exchange Policy (Defective / Wrong Product)

You may request an exchange within 7 days of delivery if:

• You received a defective or damaged item.

• You received the wrong size or model.

• You received an incorrect product.

To be eligible for exchange:

• The product must be unused and unopened.

• Keep the original packaging and invoice.

• Contact us at support@mornamart.com or +91 7302873500 with photos/videos showing the issue.

Once your request is verified, we will send you exchange instructions and a return shipping label (if applicable).

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3. Items Not Eligible for Return or Refund

• Opened or used items.

• Items without original packaging.

• Products returned without prior communication.

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4. Refunds

Refunds are only processed if:

• The product is out of stock for exchange, or

• The issue cannot be resolved through replacement.

Refunds (if approved) will be credited to your original payment method within 7–10 working days.

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5. Contact Us

If you have any issue or question about your order, please contact us:
📧 support@mornamart.com
📞 +91 7302873500
🏠 Uttar Pradesh - 251002