At Morna Mart, we are committed to delivering high-quality, sealed, and hygienic products to ensure your safety and satisfaction. Due to the intimate nature of our silicone-based personal wellness products, we follow strict hygiene standards for returns and exchanges.

1. Returns Policy

For hygiene and safety reasons, we do not accept returns on any products that have been opened, used, or unsealed.
This ensures that every customer receives a fresh and unused product.

2. Exchange Policy (Defective or Incorrect Items)

We offer exchanges within 7 days of delivery in the following cases:

• You received a damaged or defective product

• You received the wrong size or model

• You received an incorrect item

To be eligible for an exchange:

• The product must be unused and in its original sealed condition

• Original packaging and invoice must be available

To request an exchange, please contact us with clear photos or videos of the issue:

📧 support@mornamart.com
📞 +91 7302873500

Once your request is verified, our team will guide you through the exchange process and provide further instructions.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

• Opened or used products

• Items without original packaging

• Products returned without prior approval

4. Refund Policy

Refunds are processed only in the following situations:

• The replacement product is unavailable (out of stock)

• The issue cannot be resolved through an exchange

Approved refunds will be credited to your original payment method within 7–10 business days.

5. Need Help?

If you have any questions or concerns regarding your order, feel free to contact us:

📧 support@mornamart.com
📞 +91 7302873500
📍 Uttar Pradesh, India – 251002

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Morna Mart – Safe, Discreet & Trusted Shopping Experience